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Blueyonder webmail, can't sign in.

I can't sign in to my blueyonder webmail account, it keeps asking for a password that contains letters and a number, my password does not contain numbers.

 

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Re: Blueyonder webmail

Hi Pliers, 

 

Thanks for your post and apologies to hear you are having an issue accessing your Blueyonder email address. 

 

Passwords for My Virgin Media and Email accounts need to be between 6 and 10 characters, begin with a letter and contain a number otherwise you get the password error message. 

 

The best thing to do is follow the forgotten password link and reset it to something that abides by these rules. 

 

If you still need help accessing your mailbox, come back and let me know.

 

Thanks,

Kath_F
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Re: Blueyonder webmail

I tried again later and it was ok so it must have been something at your end. My password (which I eventually logged in with) contains no numbers.

 

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Re: Blueyonder webmail

Hi Pliers,

I'm glad you managed to sort this out, thanks for taking the time to post an update Smiley Happy
If you do encounter any other issues with any of your services please post on the relevant Forum board and we'll be happy to help out.

All the best,


Jen
Forum Team



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