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Noghar
On our wavelength
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Blueyonder email address kaput

Emails to my own domain were not appearing so I went to my domain provider and checked the settings.  I suspected there was a problem with the blueyonder address I have been using since 10 years ago when I first set up my domain.  I changed the email forwarding to a @gmail.com address instead and my missing emails have now started appearing.  Clearly there is a problem with my blueyonder.co.uk address.  I wonder if other people are having similar problems.

I would also suggest that the Service Status page has a separate entry for Email from Broadband, TV  etc as it is a discrete and very important service that can have issues completely distinct from broadband ones...

 

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Ace67
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Re: Blueyonder email address kaput

Amazon tells me all my emails are bouncing back to them.  I can receive from other senders. Amazon referred me back to Virginmedia.  AAaaaghh!

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Noghar
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Re: Blueyonder email address kaput

Are you using a BY address? If other senders are getting through it sounds like Virgin's email system has erroneously blacklisted Amazon's email relay (often on the grounds that they send spam, though this has not happened to me for a few years) . If other senders get through using the same address it is likely Virgin's mistake, not Amazon's.
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Wrock
Fibre optic
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Re: Blueyonder email address kaput


Noghar wrote:

Clearly there is a problem with my blueyonder.co.uk address.  I wonder if other people are having similar problems.

 


Hello Noghar,

A review of cases on this forum of senders reporting the inability to deliver messages to Virgin Media accounts and recipients noticing that not all of their email is arriving shows that it is a widespread and long-standing issue which has not been addressed despite hundreds of reports for more than a year.

http://wardinewrock.blogspot.com/2016/05/legitimate-emails-blocked-to-virgin.html

For the time being, I'd stick with the Google forward if I were you, since it sounds as if you like to read *all* of your email.

As for Amazon, there have been numerous reports of people with Virgin Media accounts not receiving some or all messages from Amazon, or receiving them after significant delays.  Here too, the quickest resolution is to open an free account managed by an email provider not having these sorts of unusual problems, for example, a Gmail account.

2016 July 31
Delayed order-confirmation emails for Amazon seller
http://community.virginmedia.com/t5/Email/Too-many-simultaneous-sessions/m-p/3167453/highlight/true#...

2016 July 24
Amazon order confirmation missing or delayed
http://community.virginmedia.com/t5/Email/Amazon-emails-not-arriving/td-p/3161333/highlight/true/pag...

2016 June 29
Verification email from Amazon for password change not received in blueyonder account
http://community.virginmedia.com/t5/Email/not-receiving-certain-emails/m-p/3144189/highlight/true#M1...

2016 January 16
Not receiving promotional emails from Amazon
http://community.virginmedia.com/t5/Email/Confirmation-of-booking-emails-from-Travelodge-not-getting...

2015 December 31
Virgin Media account holder not receiving daily Amazon emails, intermittent
http://community.virginmedia.com/t5/Email/Not-receiving-subscribed-Amazon-emails-anymore/m-p/3002116...

-Wrock.

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