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Scottma96
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Blueyonder email address issue

I cannot access my blueyonder email account, I forgot the password and when I try to reset it I go round in circles

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Forum Team
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Re: Blueyonder email address issue

Hi Scottman96,

I'm glad you've joined our Community as I'm certain we can help Smiley Happy

A few questions first if you don't mind:

  • I assume you are unable to access webmail, are you able to access My Virgin Media with your primary mailbox?
  • What error message is returned (e.g. incorrect username/password)?
  • Have you tried accessing via a different browser?

I'll send you a PM (purple envelope icon, top right of page)  in a moment requesting details about the address (that I don't want posted publicly). Please reply when you can and I'll do what I can to help Smiley Happy


Jen
Forum Team



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