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joshkeith
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Blueyonder email accounts

Hi,

I have had a Blueyonder email account since my parents signed-up to Telewest broadband c.15 years ago. This has remained active as they have been with Telewest or Virgin Media ever since.

They have now moved out of the country and have closed their Virgin Media account - and have been told the Blueyonder email addresses associated with their account will expire in 3 months.

I am a Virgin Media and Virgin Mobile customer - is there anyway I can keep my @blueyonder.co.uk email address? 

Thanks

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Superuser
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Re: Blueyonder email accounts

Yes. You can phone VM - Broadband faults (deals with e-mail) and ask for the BY address to be associated with your personal account. You will be put through identity hoops (because the BY address is not on your account) and the old address may (may?) wipe out your current address and you'll lose that and its contents. You may not think it worth it.

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Superuser 2017/18
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I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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