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Strummer61
Posts: 74
Registered: ‎25-01-2010
Helpful Answer

Blueyonder Web Server Down????????

I'm overseas trying to access webmail. I've been unable to get on for over an hour now. It's not available.

What's going on?


Thanks
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Clever-clogs
Strummer61
Posts: 74
Registered: ‎25-01-2010

Re: Blueyonder Web Server Down????????

This webpage is not available.

Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address.
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Jedi Master
Graham_A
Posts: 2,592
Registered: ‎22-02-2010

Re: Blueyonder Web Server Down????????

It is working ok here in Bristol.  Have you tried using this link: https://mail.blueyonder.co.uk ?

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Graham
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Strummer61
Posts: 74
Registered: ‎25-01-2010

Re: Blueyonder Web Server Down????????

Just tried that link now, thanks. I got exactly the same result.

I'm in Holland BTW.
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Jedi Master
Graham_A
Posts: 2,592
Registered: ‎22-02-2010

Re: Blueyonder Web Server Down????????

Have you got a proxy server set in the LAN settings of your browser?  If so try without using the proxy.

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Strummer61
Posts: 74
Registered: ‎25-01-2010

Re: Blueyonder Web Server Down????????

Thanks Graham

That's not something I would have done. Wouldn't have a clue. I'm using a Google Nexus 7 & have been accessing it every day. Today it just didn't work for the first time.

The only thing I can think off is that I cleared web history, but that shouldn't effect anything, should it?
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Clever-clogs
Strummer61
Posts: 74
Registered: ‎25-01-2010

Re: Blueyonder Web Server Down????????

Well, this is strange. I was able to connect at the place I'm working via wireless all week, but today not. I can connect at the hotel, so clearly something happened there. I've still got full internet access, including Gmail. Just not my Virgin webmail. Would they have to specifically block that address to give this result?
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Freakishly Helpful
Leanne_K
Posts: 1,837
Registered: ‎21-03-2012

Re: Blueyonder Web Server Down????????

Hi Strummer61,

 

I'm sorry to hear your facing problems connecting to your email,

 

It may be that work have blocked the site, Have you tried using an alternative browser? 


Leanne K
Help & Support Forum Team

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One to Watch
andy-n
Posts: 10
Registered: ‎05-08-2012

Re: Blueyonder Web Server Down????????

[ Edited ]

I am having similar problems connecting to webmail for all my blueyonder, although I can still get 'most' blueyonder emails in outlook. Naturally one I want has disappeared and now I cant get to webmail. Have our accounts been orphaned?

I have been having this problem for a while now

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Proof’s in the Pudding
Colin_B
Posts: 895
Registered: ‎16-01-2012

Re: Blueyonder Web Server Down????????

Hi andy-n,

 

I am sorry to hear your having trouble there with your emails too.

 

I have checked the service and it seems we have issues with POP,SMTP and IMAP which is affecting customers using email clients at the moment. This issue is not affecting anyone who uses webmail and after checking my own ntlworld and blueyonder accounts I find these are loading up fine and working as intended.

 

If you still cannot access your blueyonder emails maybe it has become orphaned. Unfortunately I am unable to check this for you here via the forums due to the requirements of the Data Protection Act. If you are still having problems then please give us a call so we can see it live. If it is orphaned we will do our best to try and retrieve it and add it back to your account for you.

Kind regards,


Colin_B
Help & Support Forum Team

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