First question and after you have answered this we'll take it further. Do you have a live, paid for Virgin Media Broadband account?
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
You have inadvertently stated the cause of your problems in your post.
You state that you don't have an account number as you are no longer a customer.
There is you answer - in order to maintain access to the email account you need to be a customer.
The periodic process run by VM to close down old accounts would appear to have caught up with you.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
Finally got through to VM help on this...had to call late as low queues.
Yes is a bit of strange one, my account was closed 2 years ago and was never advised of the blue yonder account being closed. I have certainly had no mails from Virgin advising that the accounts would be closed. now have the nightmare of changing all my online accounts for house, work, bills etc etc etc to a new email address.!!!! Had the email address for nearly 20 years now!
The strange thing is that when I tried changing my setting on any device it got 'locked out' with 'incorrect username or password' but I found an old PC where my mail does still work. Spoke with VM help and they can't update or change my password but said it was 'active' . All my linked accounts for all my family have been de-activated!!
So...looks like Virgin have secretly closed my account.
They have changed my password in background so I can't access it if i try to log in on a new device.
Currently only works on old devices ....so morale is DO NOT UPDATE ANY SETTINGS OR YOU WILL BE LOCKED OUT!!!!
Feels like I've been divorced and locked out of my house while i went to put the bins out!!
Virgin Media e-mail addresses are provided free for PAYING customers. Once you leave Virgin the account is supposed to close down after 90 days. Count yourself lucky you had two years. So no Virgin aren't being sneaky if anything they're being lax in not closing down your account before now.
Only use Helpful answer if your problems been solved.
No sneakiness going on. Mail takes space, takes servers, cost money. It may be a free service for customers, but costs money to run. Ultimately, current customers will be paying for the continued upkeep of the emails of former customers.
The tip is never use an ISP email. When you leave them it is likely it will close at some point. I did that back in 1998. Never again. Been with virgin for a few years and never used their email account. Will always stick to non ISP accounts now.