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Fresh as a Daisy
Elminster
Posts: 1
Registered: ‎06-05-2010

Blocking E-mail attachments?

You've got to be joking!! Now when I want to send myself files I've got to jump through hoops to get it past the filter? Blocking the files when zipped up is a bit draconian, too. Please, oh please, tell me that you are also going to ban html format emails, and emails containing hyperlinks? They too can contain/link to *potential viruses* (taking that phrase from the help page). Now, it would not be so bad if the 'offending' email got quarantined and the user was informed with a way of being able to retrieve the email. It would also be nice if there was an 'advanced' option to turn off this filtering. With the old system, all emails are scanned for viruses (and spam etc) and get blocked if one is detected. So, why the move to a Gmail system and the blanket ban on all these attachment types? Sounds to me like someone either doesn't trust their virus scanning, or doesn't know much about the email system they are running (hence the move to a Gmail system , so it becomes someone elses problem!?) It's such a shame that a minority of people, who probably shouldn't be left alone within 50feet of a computer, force ISPs to take such measures. It's also a shame that the ISPs simply ban everything, rather than creating an 'advanced user' menu to allow the user enable/disable some of the restrictions should they choose to do so.
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Gandalf
Pete_R
Posts: 4,943
Registered: ‎18-03-2010

Re: Blocking E-mail attachments?

Hi Elminster,

 

We're sorry that you're not happy with the way in which the new email system handles some attatchments.  I'm afraid that at present there are no plans to change this.

Regards,

Peter Rafferty

Help and Support Forum Team


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Making Waves
RayFol
Posts: 5
Registered: ‎29-03-2010

Re: Blocking E-mail attachments?

What I find totally unacceptable is that the mail with the blocked attachment disappears into a black hole. Neither the sender nor the recipient appears to  gets any notification that the mail has been blocked. 

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Superuser
BenMcr
Posts: 12,597
Registered: ‎11-08-2009

Re: Blocking E-mail attachments?

[ Edited ]

RayFol wrote:

What I find totally unacceptable is that the mail with the blocked attachment disappears into a black hole. Neither the sender nor the recipient appears to  gets any notification that the mail has been blocked. 


If I try to sent a blocked attachment (e.g. an exe file) to my Virginmedia.com address I get the following Delivery Faliure

 

Could not deliver message to the following recipient(s):

 

Failed Recipient: xxx@virginmedia.com

Reason: Remote host said: 552 5.7.0 review our attachment guidelines. l25si12219100wbl.31

 

I get a similar error message if I send a blocked attachment from my Virginmedia.com address to another (non-Google based) e-mail address

 

Your message did not reach some or all of the intended recipients.

 

      Subject:   

      Sent: 09/05/2010 15:15

 

The following recipient(s) cannot be reached:

 

     'xxx@xxx.com' on 09/05/2010 15:15

            552 5.7.0 review our attachment guidelines. u8sm32946836wbc.23

Both of those are sent via POP/IMAP - the webmail interface won't even let you attach/send a blocked attachement in the first place

**********************************
I work for Virgin Media - but all opinions posted here are my own
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Making Waves
RayFol
Posts: 5
Registered: ‎29-03-2010

Re: Blocking E-mail attachments?

I don't see that message when I send via smtp.ntlworld.com (using the updated settings).

I do see a similar message when I send from my netbook which is configured to use smpt.gmail.com so that I can use it when connected via another ISP.

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The Troubleshooter
Eric_T
Posts: 1,054
Registered: ‎22-02-2010

Re: Blocking E-mail attachments?

Sending a zip attachment (containing a .exe or similar file) to an ntlworld.com address returns me a message saying (amongst other things)

 

   SMTP error from remote mail server after end of data:

   host aspmx2.googlemail.com [209.85.135.27]: 552-5.7.0 Our system detected an illegal attachment on your message. Please

    552-5.7.0 visit http://mail.google.com/support/bin/answer.py?answer=6590 to

    552 5.7.0 review our attachment guidelines. u9si17878632muf.32

 

The terms and conditions there are clear about what is allowed.

 

The filter is of the simple type that many corporate entities use - that is renaming the .zip file to .txt and telling the recipient to rename it back fixes it. So does renaming the internal content files. Also you are allowed to password protect your zip file so long as it does not contain another zip file.

 

Nobody's filter seems to stop 7-zip files!

 

However, if my terms and conditions are as per Virgin Media, it is unfortunate that I am referred to Google's T&C. It should ideally point to http://help.virginmedia.com/system/viewArticle.jsp?uuid=538DCD2C-68ED-4015-BFA4-2573F1ED6312 (which says much the same thing.)

 

Eric

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Making Waves
RayFol
Posts: 5
Registered: ‎29-03-2010

Re: Blocking E-mail attachments?

Eric_T

Where are you sending  from (ie which smtp server are you using) when you get the message?

 

I agree that the restrictions are easy to get round for a knowledgable user, but only if the sender and/or the recipient knows that the message has been rejected.

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