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Steelrodallen
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Awful Customer service

I am currently on hold for the 3rd time having been hung up on TWICE while on hold listening to music. This is now 45 minutes of my life I will never get back!! Can someone email me to help with sign in problems on your website and very slow TiVo  box

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cybmole
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Re: Awful Customer service

wont happen. Virgin don't do email

but you may find answers from other users in similar recent threads

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Steelrodallen
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Re: Awful Customer service

I have given up ringing their helpline. They say an operator will be with you within 30 secs and then the line just goes dead after 20 mins. Unbelievable. The cal call is to cancel the services and go with Sky. At least they answer the phone

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Superuser
Superuser
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Re: Awful Customer service

Try Ctrl + R or Ctrl + Shift + R in web browser.

FYI, Terms and Conditions Early disconnection fees - what will I be charged?

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Forum Team
Forum Team
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Re: Awful Customer service

Hi Steelrodallen

Many thanks for taking the time to join us on the community forums and thanks for letting us know about the issues you have had both communicating  with our teams and with our online portal at My Virgin Media

I am very sorry to hear that you have had these issues with us Smiley Sad

Could you let us know if access has been successful since you posted?

If not can you confirm if this happens on all browsers and all devices or just one?

If you still have an issue with this then our Webchat team is also available to support you if you'd prefer not to call in.

Please keep us posted on how this goes and if we can support you in any other way just let us know.

Take care.

 

 

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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