I have already posted this problem on a separate thread, but have been asked to set up a new one. I'm using Windows Live Mail with Windows 7. Whenever I try to send an email I get a pop-up window prompting me for my ntlworld password. Entering my password has no effect as the pop-up window just reappears again and again.
Thank you for starting a new thread. While it may seem counter-intuitive to do so. I've asked for this in order to help us help you individually, rather than lumping everything together.
Could you try turning on Logging in Windows Live Mail and try sending a message?
1. If you click File->Options->Mail then go to the Advanced Tab 2. Click Maintenance and under TroubleShooting tick the E-Mail Box
3. Click Close 4. Click Ok in the options Box 5. Try sending a mail. 6. Open File Manager and in the address bar type %localappdata%\Microsoft\Windows Live Mail 7. Scroll down and double click the WindowsLiveMail.log 8 Now it gets awkward Live Mail posts everything but we only need to see the Authentication results to do this we can search using CTRL+F and use the authen in the search box. (For me this went straight to the line we need).
Here's the part of my log that deals with Authentication. We only need the line in green.
535 Authentication Details Invalid or 525 Authentication Denied.
In either case post the full line including the VM code in brackets.
Remember to turn off logging in Live Mail when you are done by going back into options and unticking email in the Maintenance section.
NOTE: DO NOT POST THE LINES IN RED WITHOUT AMENDING THEM - they are your email address and password respectively. Although they appear encrypted they are not. It takes less then a minute to decode them.
Only use Helpful answer if your problems been solved.
In the box that says "search program and files". Your entry will overwrite. Then click the search icon - magnifying glass. I didn't know that snippet either! And I've been using Windows for absolutely ages.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.