I used to have an @ntlworld.com email account which hasn't been used for around 7 years and I need to access it as this account is linked up with my Xbox account. Unfortunately I can't remember the password. Microsoft (Xbox) need to verify my Xbox live account and they can only send this code to my @ntlworld.com account otherwise I will loose my Xbox profile and membership. Please help!
After all this time of non-use VM will have deleted the account and its contents. Wild goose chase to access it. VM e-mail addresses general don't survive for longer than an aggregate of 150 days if they are not used or at least accessed.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
I'm so sorry but I fear that Howard may be correct. Your email address is unlikely to have survived.
I'll be happy to check for you though, just to make sure, though I don't hold out much hope. Please let me know which email address you had by replying to my PM (purple envelope icon, top right of page) and I'll take a look for you.