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KarenStanley
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Access to my email "Forbidden"

I can login to my virgin media account but not my email.  It accepts my username and my password and then comes up with a white screen with the word "Forbidden".

I have no idea what to do now.  It was ok a few days ago.

Thank you

Karen

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Superuser
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Re: Access to my email "Forbidden"

You are not having a lot luck lately. I keep on answering this one too. Latest reply from me here:

http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Forbidden/td-p/3049364

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Superuser 2016/17
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Forum Team
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Re: Access to my email "Forbidden"

Hi KarenStanley, 

 

Thanks for getting in touch, I'm sorry to see you're having trouble accessing your emails. 

 

Please do give HowardML's advice a go and let us know if this helps. 

 

Are you only having trouble with webmail or are you unable to access client mail? (If you use it).

 

Keep us posted

 

Emma


New around here? To find out more about the Community check out our Getting Started guide



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Superuser
Superuser
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Message 2 of 5
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Helpful Answer

Re: Access to my email "Forbidden"

You are not having a lot luck lately. I keep on answering this one too. Latest reply from me here:

http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Forbidden/td-p/3049364

-----------------------

Superuser 2016/17
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Forum Team
Forum Team
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Message 3 of 5
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Re: Access to my email "Forbidden"

Hi KarenStanley, 

 

Thanks for getting in touch, I'm sorry to see you're having trouble accessing your emails. 

 

Please do give HowardML's advice a go and let us know if this helps. 

 

Are you only having trouble with webmail or are you unable to access client mail? (If you use it).

 

Keep us posted

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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KarenStanley
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Re: Access to my email "Forbidden"

Only having problems with webmail. Everything else is ok. I will clear cookies and cache and report back. Thank you both 😊
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KarenStanley
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Re: Access to my email "Forbidden"

Sorry, I meant to reply ages ago.  Thank you for your help guys, everything is now working fine Smiley Happy

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