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Registered: ‎18-09-2015
Message 1 of 5 (7,346 Views)

Access to my email "Forbidden"

I can login to my virgin media account but not my email.  It accepts my username and my password and then comes up with a white screen with the word "Forbidden".

I have no idea what to do now.  It was ok a few days ago.

Thank you

Karen

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Superuser
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Registered: ‎10-10-2012
Message 2 of 5 (14,657 Views)
Helpful Answer
confirmed by KarenStanley
‎25-02-2016 09:28

Re: Access to my email "Forbidden"

You are not having a lot luck lately. I keep on answering this one too. Latest reply from me here:

http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Forbidden/td-p/3049364

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Forum Team
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Registered: ‎29-05-2013
Message 3 of 5 (14,647 Views)
Helpful Answer
confirmed by KarenStanley
‎25-02-2016 09:28

Re: Access to my email "Forbidden"

Hi KarenStanley, 

 

Thanks for getting in touch, I'm sorry to see you're having trouble accessing your emails. 

 

Please do give HowardML's advice a go and let us know if this helps. 

 

Are you only having trouble with webmail or are you unable to access client mail? (If you use it).

 

Keep us posted

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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Superuser
  • 6.33K
  • 711
  • 2.61K
Registered: ‎10-10-2012
Message 2 of 5 (14,658 Views)
Helpful Answer
confirmed by KarenStanley
‎25-02-2016 09:28

Re: Access to my email "Forbidden"

You are not having a lot luck lately. I keep on answering this one too. Latest reply from me here:

http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Forbidden/td-p/3049364

-----------------------

Superuser 2016/17
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM.
Forum Team
  • 6.24K
  • 154
  • 356
Registered: ‎29-05-2013
Message 3 of 5 (14,648 Views)
Helpful Answer
confirmed by KarenStanley
‎25-02-2016 09:28

Re: Access to my email "Forbidden"

Hi KarenStanley, 

 

Thanks for getting in touch, I'm sorry to see you're having trouble accessing your emails. 

 

Please do give HowardML's advice a go and let us know if this helps. 

 

Are you only having trouble with webmail or are you unable to access client mail? (If you use it).

 

Keep us posted

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


Tuning in
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Registered: ‎18-09-2015
Message 4 of 5 (7,317 Views)

Re: Access to my email "Forbidden"

Only having problems with webmail. Everything else is ok. I will clear cookies and cache and report back. Thank you both 😊
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Registered: ‎18-09-2015
Message 5 of 5 (7,266 Views)

Re: Access to my email "Forbidden"

Sorry, I meant to reply ages ago.  Thank you for your help guys, everything is now working fine Smiley Happy

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