I had an account with Ntlworld approx 14 years ago. I moved out of that house approx 12 years ago. I can't remember for certain, although I'm pretty sure I didn't carry on a subscription with NTL after this time (although I did later become a VM customer 5 years ago).
Could the account and emails still be accessible or have I lost them? (I can supply the email address and billing address etc). I really could do with getting a few files I now remember being stored there.
First point to make is that the Moderators do not generally reply to posts here. Their role is to ensure the forum rules are not broken.
You could try checking whether your old email address is still active via an online email checker site such as this: http://verify-email.org/
Given the history you describe I would very much doubt that it is still active. A Forum Team member will get to this post in a few days time and should be able to confirm the current status.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
Based on that result it does indeed look as if your email address has been discontinued.
I note that you said you rejoined VM 5 years ago, however, unless you asked for the email address to be linked to that account it would have remained an orphan account, which would explain it's closure. You mention having files you'd like to recover as well. If these files were stored on ntlworld's webspace, they would be gone anyway as Virgin closed down webspace for all customers last year.
Only use Helpful answer if your problems been solved.
I feel that Graham_A and ravenstar68 have already answered your query. But if you'd like me to confirm your email address's existence (or non-existence) on our systems please reply to my PM (purple envelope icon, top right of page) and I'll take a look