Opening my ntlworld.com email account on Sat 28/01/17, I realised a number of emails were “missing” from both the inbox and “sent” folder. I also realised a number of folders I’d created were “missing”. Messages from approx. 15/9/16 to 28/1/17 had disappeared, and I think the missing folders were created during that period. Looking at messages in the folders still showing, there are none more recent than 15/9/16.
The items are not in the deleted or spam folders. I’ve tried a search for mail from recipients I remember who sent me mail last week, and it is blank.
It appears everything from 15/9/16 is missing.
I am using POP/SMTP (email@example.com for incoming POP3, and firstname.lastname@example.org for outgoing). I’ve tried running “repair” but it says it cannot find the server.
Looking at emails using webmail., I think the incoming messages are possibly still there in the “trash” (why trash?) folder as there are 3259 items in there, but the missing folders are not showing.
No response to phone or chat .
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No, it's a Windows phone. As I said, it's the last 4 months mails AND folders that are missing from my laptop, all earlier ones are there. Thus I can't see as it's an "archive" issue (either on phone or laptop - I've checked the "archive" folders.
However, with my phone, once I've actioned/filed them on the laptop, I remove them on the phone. Been doing this on previous phones and for last 12 months on this one.
I feel I am going round in circles. I used (and failed) the repair option from within Outlook. I've now repaired the whole Office using the link you suggested. I still have 4 months missing mails & folders.
I'm stopping for today and will have another go tomorrow. So far, Virgin have not come back at all!
I will not be around a lot for next couple of days, so here are a few further thoughts on your issue for any other contributors.
1. I note that the latest release of Windows 10 Mobile software was on 10th January 2017. Which version of software is on your Windows phone (7,8 or 10?) and when was the last update done? How is the phone configured – POP/IMAP or what?
2. Since the VM email migration in late 2015/early 2016, VM webmail has NOT been deleting emails from the server when they are downloaded via POP to a client such as Outlook. See this -