Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
My secondary email has been locked since 15th June, I have spoken with VM at length trying to get this Email unlocked. I have run a virus scan on all devices, reset passwords for primary email and used the password app on the VM website to generate t...
9 days ago my email was hacked. The hacker has sent emails to all my contacts asking for money. The hacker deleted my contacts, inbox and sent mail and now I have been prevented from accessing my emails.I have tried changing my password but the sytem...
HelloI have been trying to setup my email in outlook on my PC ( new winows install ), but it keeps on failing. I have tried other email clients with same problem. Strange this is that it works ok on my mobile. I read somewhere that you have to change...
Since the changeover I no longer receive any e-mails. Who can I contact for compensation
I can not access my 2nd @ntlworld.com e-mail this has been a problem since 18/06/23 I have done everything that has been ask of me in this message and it still does not work? Please can someone help with this. Your Virgin Media Mail account is curren...
Every few weeks one or more of my mailboxes gets locked for 'suspicious activity' or as a 'security precaution'. I don't understand why this keeps happening and no root cause is ever reported. It started as a inconvenience and could be resolved by ...
Can you advise me how to get my NTL world email address deleted please
So today, after a day yesterday of issues with email (again after last months debacle), I receive this email below from 'internet-security@virginmedia.com' saying my email account may have been compromised... and telling me I have to do a virus scan ...
Had a problem with my husband’s email (secondary on our ntlworld account). Wasn’t receiving and kept asking for password on Mac. Very frustrating as everything seems to have to go through My Virgin Media. When I tried to change it for him it asked fo...
Over the weekend I was the victim of a session ID attack. I have been frantically trying to batten down on all the passwords that could have been compromised and today my wife's email address has ceased to exist. I cannot log into it via online or em...
