Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hello there, I am wondering if someone can help (pleeeaaassseeeee!).My dear old mum has been using her ntlworld.com email account for donkey's years (she no longer has a virgin service).For the last few days she has been unable to access her emails -...
Hi,Posting here on behalf of my parents. They have lost access to their mailbox last week. We can log in to the MyVirginMedia account fine but when we try to login to webmail, we get the message 'your virgin media email account is currently unavailab...
I’ve been locked out of one of my secondary emails,I’ve followed some of the advice given by the community and have gotten some way to restoring the account.I get to the point where it says “you’ve verified your email “ and need to confirm some secur...
I have just upgraded my iphone, non-VG and am trying to receive my emails via the app. However when I try to update my account I get the message 'no password provided', despite having a password in there. There is no facility for updating/changing or...
I have had a VM email account for many years with address xxx@virginmedia.comToday I found that I could not access my emails via the VM homepage.When I tried to log into my email account the following page came up saying, "Your Virgin Media Mail acco...
Having problems getting outlook working again on my phone.my email stopped working last night - phone (outlook), laptop (outlook) and via virgin media. Seemed to be an ntlworld to virginmedia thing - no notice !!!2 hours of messing about with new pas...
I have had an ntlworld.com email account for many years and until Tuesday night was able to access it on each of my four platforms: using Windows Live Mail on a PC; using Windows Live Mail on an iMac; on an iPhone; and on an iPad - oh, and also by si...
As the title suggests im trying to recover an old Blueyonder email address, my understanding is Virgin Media have purchased Blueyonder and recovering passwords is not an easy feat. Can anyone point me in the right direction?
My blueyonder emails are only going back to 9 Nov 23. The sent items seems to be inconsistent within the various folders.I can still send and receive emails.Are there any known issues? If not, what details do you require to investigate this further.T...
Hi everyone, My mother in law emails have stopped going through to her tablet. She gets a message requesting the correct credentials. We've tried accessing through the online virgin media email and she gets a page called 'Your Virgin Media Mail accou...
