Let’s set the scene with something we’ve probably all experienced at some point playing online. You’re in the middle of a death-match or a raid or the final minute of injury-time, and your connection times out.
A nightmare situation and one that has claimed the life of many a controller.
At first, you may assume it's an issue with your internet service. However, rebooting the Virgin Media Hub doesn't seem to help, running speed tests show no problem and your ping time all looks ok. So, what’s really going on? Well, there is potentially an easy solution for this seemingly strange issue: Port Forwarding.
What is Port Forwarding?
Port Forwarding is what allows remote computers (like your game server) to connect to a specific device within a LAN (like your PC or console).
Is it difficult to set up?
Good question, and here’s the answer. By carefully following these simple steps the settings should be applied and your gaming experience will be enhanced:
Log in to Hub 3.0 Settings Page by opening a web browser (Google Chrome, Mozilla Firefox, Internet Explorer) and typing 192.168.0.1 into the address bar.
Log in to the Super Hub by entering the Settings Password, as listed on the back of your Super Hub 3.0
Click on "Advanced Settings", then click "DHCP". Refer to the list of devices and find the console listing, then obtain the appropriate IP Address of the console written beside it. This should be something like "18.104.22.168".
With the IP Address in hand, click on "Advanced Settings" again, then on "Security", then on "Port Forwarding".
On the "Port Forwarding" page, you will see a list of fields listed as: Local Start Port, Local End Port, External Start Port, External End Port. Enter the port number 80 into each of these fields, then set the "Protocol" as "TCP", then click "Add Rule".
Repeat this process for the port numbers 443, 1935, 3478, 3479, 3480. Then, repeat the process once more for 3478, 3479, and 3480 but set the "Protocol" to "UDP".
Click on "Save Changes".
If you’re still experiencing issues with your console or any other technology in your home, the Virgin Media Gadget Rescue team is here to help. We’re available 24/7 to answer almost any tech question you can think of (but not how to beat your nephew at FIFA, he's too good).
And of course, you can always ask for help on the Virgin Media Community in the Gaming Support forum, or talk gameplay in our Gamer Lounge.
Any more tips to get the most out of your connection? Pop a comment below.
Gadget Rescue is a 24/7 chargeable support service designed to fix issues with non-Virgin Media technology in your home. From tablets and mobiles to cameras and computers, 93% of issues are fixed first time. Gadget Rescue Subscription is £5 a month + a £20 set-up fee, with a minimum 6 month period). Gadget Rescue one-off fix is charged at £35, with a no fix - no fee guarantee. To chat live to a Gadget Rescue expert online just go to VirginMedia.com/gadgetrescue, or call free on 0800 014 7398.