Virgin Media,
have you noticed that a huge percentage of your market is built up of avid gamers from all platforms? And by the look of it most of them complain on here about the poor perfromance!
as you conned us into joing VM with advertisements of how perfect your gaming speeds are for us to use (I have noticed those adverts I used in a recent complaint email as proof of you nullifying your contractual obligations to me have vanished from the main site now too!?), why not attempt to fix the problem we haveb introducing a gamers only package?
Myself and many others all use you for gaming first and internet useage second. I could care less if facebook and youtube took a little longer to load as long as my gaming experience during the evening and at weekends was what it used to be like, FUN!
The available packages have been oversold. The system cannot cope. So instead of using a bit of our cash to keep us happy, and keep us as customers, you put in weak fixes which mask the problem, they dont fix it.
You have introduced this P2P traffic scheme in order to alleviate problems, it clearly increases the problems as almost all the games we play work on us relying to connect successfully to our peers.
And how is the peer chosen, its the person who has the fastest connection. So in two very fast swipes you give us the advantage then immediately take it away.
I have NEVER complained so much about a product or to a company in my life as much as I have done with VM in the last year.
Im sure myself and almost all (if not all) the gamers who use VM as their ISPs would take a massive hit in download speed to to have a stable connection for gaming. I have asked this many times on the phone to people at the head office and heard nothing back from them.
Just imagine how many more customers you would take on if you had an option soley made available to the gaming community here in the uk.
Ok if the who game and want fast download speed didnt want it, fine. They can stay on their connections and suffer. But at least it would stop the constant complaining as they would have an option to change or stay.
And yes I know we cannot have it perfect, and it never will be. I accept that. But it can be better, and it can be made better if you only accept that there is a problem, admit it and do something about it.
Im probably flogging a dead horse here, but it needs to be said. If things havent improved by April next year im off, and as im sure, so are many many others.
Just think of it this way, if you get in a taxi and ask him if he can drive you 50 miles down the road, and he says YES of course I can. You ask him how much? He says £50 mate upfont. Ok fine. He drives you 45 miles down the road and stops and makes you get out but takes the money and drives off. You would be pretty hacked off wouldnt you.
