Second Life unable to log in

[leslyd]

Hello all,

I'm able to get into SL only if I delete every trace of it, and then download a new copy and let the program take me into SL the first time. After that first time I get the message

"We're having trouble connecting. There may be a problem with your Internet connection or the Second Life servers." and I'm unable to log-in

My internet connection must be OK because I am able to use the web with no problems, and I'm usually on Messenger as well as several other sites that work as normal when this problem occurs.

I used to have no problem at all getting into SL, but I'm sure that it was after I put the new wi-fi modem on that the problem began.

(my PC doesn't need wi-fi, it's just there if I get visitors that need to use their laptops)  

Could it be something to do with what Ports are being requested? Or not opened?

SL uses 443/TCP.  12035/UDP.  12036/UDP.  12043/TCP.  13000-13050/UDP

I'm not sure this post makes sense, I'm just hoping someone could point me to a solution!

[Tulip]

I have exsactly the same problem, and what the problem is, is the firewall. Turn it off, then you can login as normal. I came here to find out how to allow the firewall to accept second life, thought i'd reply to this first. My settings do allow SL, setup, voice and the crash logger.

[Tulip]

The login state "Waiting for Region Handshake" is reached when the Second Life client sends its first UDP packet to the server and waits for an acknowledgement. If no acknowledgement is received, the login process stops here.

The usual cause of this error is a firewall blocking UDP packets.

[A440]

I'm having the same problem...just switched to Virgin broadband and installed the security software and the darn firewall won't let me through in SL, and I can't seem to find a way round this except by switching it off. But, having no firewall is not a good idea I think.

I may have to go back to AVG free security. Which has always worked well for me in the past.

[KMJP]

Im surprised this hasn't been solved in almost a year but here's the solution.

I only got virgin media today and had the same problem as you were experiencing with logging into Secondlife.

Here's what you do.

Open the Secondlife program and go to preferences without logging.

Go to the network and folder tab and tick the custom port option (you may choose your own port)

Open your virgin security and select your firewall, choose internet access rules and select advanced.

Now set a TCP/UDP protocol for the same port as the secondlife port.

Restart secondlife and you should log in straight away. Your firewall remains on.

Happy Gaming