Depends what you are calling about. If you are trying to get Retentions (the option for thinking of leaving) the UK call centre closes at 8pm weekdays. All other calls go offshore & should be available until midnight.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Just tried calling in from home, got through without issue, so not sure what is causing your issues.
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