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studiodaz
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phone line opening times are closed, why?

When i call why is it saying they are closed and them they cut be off, its only 10:20 pm ?
 
On the website it says:
 
 
 

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Superuser
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Re: phone line opening times are closed, why?

Depends what you are calling about. If you are trying to get Retentions (the option for thinking of leaving) the UK call centre closes at 8pm weekdays. All other calls go offshore & should be available until midnight.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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studiodaz
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Re: phone line opening times are closed, why?

tried billing first and then retentions as I wanted to find out my leaving date when by service stops.

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Superuser
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Re: phone line opening times are closed, why?

Just tried calling in from home, got through without issue, so not sure what is causing your issues.
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Graham
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shanematthews
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Re: phone line opening times are closed, why?


studiodaz wrote:

tried billing first and then retentions as I wanted to find out my leaving date when by service stops.


Pretty sure both of those close early, its mainly tech support which will be open until midnight

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