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Virgin is no longer the only fibre on the street

My street now has fibre from the pole with numerous companies clambering for business.  Alas Virgin Media still seem to think they are the only guys who can provide fibre BB around here.  Equivalent BB/TV package being offered by Sky with Ultra Fast ...

adencag by Tuning in
  • 179 Views
  • 3 replies
  • 2 kudos

house repossession

Any one know despite Virgin signing up to the Gov "no repossession for 1 year scheme" can i still be reposssed in the meantime..my house goes on the market tommorrow . im 6 months in arrears and can no longer make the increased payments but have over...

Planning ahead to 2025 popup on website

The Virgin Media website on Android is currently unusable as there is a popup with the title Planning ahead to 2025 covering the screen with no way to close it.  I've tried clicking the link and button on the popup to try and get rid of it but it jus...

Waldy by On our wavelength
  • 148 Views
  • 1 replies
  • 0 kudos

Confusion

When did Virgin Media remove the link to this website and why?It has taken me quite some time to get here so I'll keep my question brief.Have the "new" arrangements been made to deter us from asking questions?O2 seem to have taken over.

Bryzza by Dialled in
  • 277 Views
  • 2 replies
  • 0 kudos

Ofcom Automatic Compensation Rates Increase

The amount you should expect VM to pay out for delayed installation, total loss of service, and missed engineer appointments has just gone up. See https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-...

Sad to be leaving :-(

I've been with Virgin Media for the best part of 15 years (maybe more)I got offerred something similar from another provider, but for almost half the priceAsked VM if they could match it, they said NODidn't even offer me deal, just told me that after...

Cant get on to live chat

So I have tried various different browsers and all that happens when I click the link is nothing tried refreshing the page nothing any advice only happening on the virgin site as all other  chats have been ok, strange thing is it sort of works on my ...

Jonta by Joining in
  • 148 Views
  • 4 replies
  • 0 kudos

Resolved! Stay or go to sky?

I'm near end of contract so looking at what to do next. I have volt 125mb broadband and basic TV. Currently it £35, but to stay its £40 - £43 (after April hike). Sky have a 61mb broadband and basic TV for £37. Is there any real reason not to move?

Kush123 by Tuning in
  • 642 Views
  • 8 replies
  • 0 kudos

Removing outside box and cabling

I have a virgin media junction box in my garden supplying several other houses and a cable running all along the wall. I would like to get it all removed as it is very unsightly. I am not a customer. The box and cables were there when I moved into th...

Declan16 by Joining in
  • 272 Views
  • 4 replies
  • 0 kudos

Rubbish service and badges

Congratulations! You have a new rank in the Virgin Media Help & Support Community.Hello again, jrl7904!You''re shooting through the ranks faster than a packet at 152Mb. Bravo!We''d like to thank you for your continued contribution with a brand new ra...

jrl7904 by On our wavelength
  • 635 Views
  • 7 replies
  • 1 kudos