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Resolved! Can't get into hub settings

Hello, I need to get into my hub settings to switch off 5g so I can set up a device on 2g, but I don't know my password to get access to the hub. I've connected to this link http://192.168.0.1 and I have this message " Sign in to view or modify your ...

Wasting money posting letters to us

Why do virgin send out letters to customers advising of the latest increase in price, don't virgin believe in emails, you are an ISP what does it cost to post letters to every customer, which we have to pay for, the letter isn't even personalised it ...

Repost - how to contact Ofcom

I am reposting this (16/03/24) for anyone who, like me, is having difficulty in communicating with VM.  the more people who respond the better.  it's very easy - just click the linkOfcom has today opened an own-initiative investigation into Virgin Me...

marynewc by Joining in
  • 99 Views
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What would happen if I just stop paying?

Hey all!Moved to the UK from Australia last year, but am unexpectedly returning to Australia soon for family reasons. I'm in an 18-month contract that won't be finished by the time I leave the UK, and I really don't have plans to pay an early exit fe...

fakrian1 by Joining in
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  • 4 replies
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Packaged and prices

Just wondered what everyone is paying  I’m paying £85  for big bundleV6 box with mixit tv1gig broadbandphone line with talk more evenings and weekends.  Personaly I think £85 is a joke so was just wondering what others have or what I could do to lowe...

Imortaltom by On our wavelength
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An average speed cannot be "up to"

In Virgin's latest price rise email they try to justify the cost increase with a number of points, one of which is: Broadband you can count onYou're on a network that's 99.86% reliable with packages available up to an all-you-can-stream average downl...

Grimnod by Just joined
  • 111 Views
  • 3 replies
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Network trial ending

I've been on the network since November 2022 and it's due to be disconnected on the 15th March. I've been trying to get a deal to continue using the broadband but it's been difficult. I looked on the website and saw 500mb for about £33 per month. I s...

minny by Joining in
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  • 2 replies
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Solar storms causing problems!

There's been a lot of solar activity (winds, storms, sunspot activity, solar flares, northern/southern lights and CME's) recently and this has been causing problems.  The last week of February was affected by erratic download speeds varying from a 98...