extremally unhappy with virgin media seem that you are not interested in keeping customers at all i pay £60 a month for the 500mb broadband (which its taken a year to get a fault resolved) no other services and have been seeing deals for new customer...
I am reposting this (16/03/24) for anyone who, like me, is having difficulty in communicating with VM. the more people who respond the better. it's very easy - just click the linkOfcom has today opened an own-initiative investigation into Virgin Me...
I spoke with OFCOM on Mon 15th April and they need you all to contact them with examples of bad service.About VM complaints handling and leaving a contract early.They can not use the content from these message boards so you need to proactively call t...
I came across this old doc: https://www.citizensadvice.org.uk/Global/CitizensAdvice/Consumer%20publications/Exit%20Fees%20-%20Final%20Edits.pdf(1) Consumers who experience persistent problems (eg My problem with terrible customer service and contract...
Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed.Even though I was ...
Is it 'safe'; in other words - doesn't contravene any contract obligations, to instruct your bank to cancel your Virgin Media Direct Debit, if you don't agree/ dispute what they propose to take from your bank account?
Does Virgin have a better inclusive deal than the following options for paid subscriptions?I can get Virgin BB and (I think) home phone for £26/month. If I add to that subscriptions for:Amazon Prime Video - basic with ads when ads are required.Disne...
My Virgin packageM350 BroadbandTelephone Line Rental (even though my landline goes through my Hub3)Talk WeekendsCurrent monthly price = £73.25pMy soon-to-be new monthly price = £79.69p [8.8% increase]
I have had to raise a complaint with the communications ombudsman today after weeks of getting nowhere with Virgin Media directly. I strongly recommend that people check their contracts as there were additional charges added to my contract after it h...
Just had a call from 016343837xx purporting to be from VM. The line was awful which was a giveaway but I got scammed in December at a cost of a £2000+ by a similar scam ie "is your broadband slow etc etc" and some calls are now laughably bad. Is ther...
