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Resolved! 2023 customer sevice

I have been a VM customer for many years. In the long ago past I would have given them 5* for customer service.I have just spent nearly NINE hours over two days trying to sort my package and get the monthly charge changed to save money as it had crep...

Resolved! How easy is it to downgrade broadband package to save money?

Hello, I really need to start considering reducing costs wherever I can as my mortgage and energy bills are through the roof now and I am being left with very little money after all the bills are paid and I have a family to feed.My question is please...

my bill has increased for a second time this year?

Has this happened for anyone else? My 'fixed' contract was increased by £7 in May as notified. But today it has increased by another £6. I have been with VM longer than I can remember, but if I was a new customer the contract that isn now costing me ...

Can I make a claim again virgin in the small claims before the ombudsman?

I tried to sign up with virgin broadband in April and I still don’t even have a virgin cable into my house let alone service! And yet they keep taking money from my account. They say they can’t allow me to disconnect because I was never connected! An...

Virgin Media broadband revenue plunges

The revenue Virgin Media makes from its residential broadband customers (that's you and me) has plunged by over £30 million for the three months to 30 June year on year.Looks like the competitive heat is at last on.

Resolved! Apparently my complaint was resolved in a chat today.??? How? No call or contact whatsoever with VM!!!

Had an email this afternoon from VM confirming a resolution to my ongoing complaint was agreed today (28/08/23) during a CHAT? How this can happen beggars belief as I have categorically not had any contact via any means today nor in the last couple ...

I can't watch Sky Sports on my TV Go App

When I try to watch Sky Sports on my phone through the TV Go App it says I have reached my device limit, even though my phone is on the device list!It has always worked before with no problem!

Website does not work

After I login to my account on Virgin Media and select Account Settings I am given the following options: -Account Details / On-line Security / Wi-Fi Hotspots / Marketing Preferences / Device AuthenticationHowever, it I click on any of these choices ...

Updating My Profile In The Community Forum

My profile is not being updated to show answers received to my post. There should be both notification snd a link to the reply, but thus isn't happening.

Virgin Street Cabinet Facelift - Mural

Currently where I live there is a program to enhance local areas by painting street furniture to blend into the environment. At the cost of the council they employ a local artist to paint murals on street furniture and infrastructure such as bus stop...

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