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Repost - how to contact Ofcom

I am reposting this (16/03/24) for anyone who, like me, is having difficulty in communicating with VM.  the more people who respond the better.  it's very easy - just click the linkOfcom has today opened an own-initiative investigation into Virgin Me...

marynewc by • Tuning in
  • 389 Views
  • 2 replies
  • 5 kudos

OFCOM are looking for your examples of bad service

I spoke with OFCOM on Mon 15th April and they need you all to contact them with examples of bad service.About VM complaints handling and leaving a contract early.They can not use the content from these message boards so you need to proactively call t...

Mum1212 by • Tuning in
  • 78 Views
  • 0 replies
  • 0 kudos

Resolved! Leaving a contract early 2024

I came across this old doc: https://www.citizensadvice.org.uk/Global/CitizensAdvice/Consumer%20publications/Exit%20Fees%20-%20Final%20Edits.pdf(1) Consumers who experience persistent problems (eg My problem with terrible customer service and contract...

Mum1212 by • Tuning in
  • 242 Views
  • 7 replies
  • 1 kudos

After 25+ years I've submitted my cancellation

Submitted my cancellation today as I've gone to Yayzi (City Fibre) broadband only as we don't use the TV or phone i our house, it's all Youtube, Netflix, and Amazon. My package is 1.2gb down and 1gb up, and I get exactly that speed.Even though I was ...

CraigT1976 by • On our wavelength
  • 2097 Views
  • 14 replies
  • 15 kudos

Scams

Just had a call from 016343837xx purporting to be from VM. The line was awful which was a giveaway but I got scammed in December at a cost of a £2000+ by a similar scam ie "is your broadband slow etc etc" and some calls are now laughably bad. Is ther...

Check your contracts for additional fees!!

I have had to raise a complaint with the communications ombudsman today after weeks of getting nowhere with Virgin Media directly. I strongly recommend that people check their contracts as there were additional charges added to my contract after it h...

Mike219 by • Tuning in
  • 534 Views
  • 2 replies
  • 1 kudos

Virgin is no longer the only fibre on the street

My street now has fibre from the pole with numerous companies clambering for business.  Alas Virgin Media still seem to think they are the only guys who can provide fibre BB around here.  Equivalent BB/TV package being offered by Sky with Ultra Fast ...

adencag by • Tuning in
  • 167 Views
  • 3 replies
  • 2 kudos
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