I have just called 150 to query the regular broadband outages in my area over the past few weeks. I was put through to Gemma in order for me to lodge a complaint about the intermittent nature of the broadband service over the past few weeks. Gemma dealt with my issues in a pleasant and professional way and listened carefully before responding to my complaint. She has not been able to sort the outages but gave me a clear idea of how Virgin would communicate any future known outages via text. Gemma deserves to be complimented on her outstanding customer service.
There is such an area and you found it (here in the community natter section of this community.) A member of staff here will pick up on your topic within a week and get the positive feedback passed along to her manager etc.
- - - - - - Any opinions expressed by myself are my own and do not represent Virgin Media in any way.
Thanks for your post and welcome to the forums. It's really great having you on board with us.
It's really great to hear about the positive experience you had. I've passed on your feedback to Gemma in the form of a 'Shout' which is a recognition programme we use to celebrate great Customer Service
If you have any further experiences or even need some help with your broadband, come back and let us know here
Kath_F Forum Team
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