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Message 1 of 4 (106 Views)

Virgin team hit my gas supply

VIRGIN INSTALLATION TEAM

VIRGIN haveclosed the roads and have been digging outside my house for about a month now.

When they came past my house they hit my gas supply and I was without gas for three days, leaving me and elderly relative without heating or hot water for three days.

I have called them numerous times at considerable expense as the Report a Complaint is an 0845 number at 50 pence per minute from my mobile and they make you wait to rack up the fees that they make.

Their 5 day call you back period was interrupted by the Bank Holiday but it is now over a fortnight.

Is this the usual level of standard to expect from Virgin? IE to charge you for services that you don't receive and to ignore complaints?

 

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Message 3 of 4 (87 Views)
Helpful Answer
confirmed by CheshireAdrian
Sunday

NON-EXISTENT CUSTOMER SERVICE

OK So I am not a Virgin Customer and at this rate, never will be!

When installing th Virgin cable outside my house they hit my gas pipe and I was without gas heating or hot water for three days.

I have called them repeatedly at a cost of over 50p per minute and after three weeks they still refuse to make the promised 5 day callbacks or the 48 hour callbacks.

TOTALLY INCOMPETENT AND UNACCEPTABLE

OFCOM HERE WE COME!!!!

 

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Well-informed
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Registered: ‎09-07-2010
Message 2 of 4 (74 Views)

Re: Virgin team hit my gas supply


CheshireAdrian wrote:
VIRGIN INSTALLATION TEAM

VIRGIN haveclosed the roads and have been digging outside my house for about a month now.

When they came past my house they hit my gas supply and I was without gas for three days, leaving me and elderly relative without heating or hot water for three days.

I have called them numerous times at considerable expense as the Report a Complaint is an 0845 number at 50 pence per minute from my mobile and they make you wait to rack up the fees that they make.

Their 5 day call you back period was interrupted by the Bank Holiday but it is now over a fortnight.

Is this the usual level of standard to expect from Virgin? IE to charge you for services that you don't receive and to ignore complaints?

 


Why were VM your first port of call?

You call the gas supplier and tell them they hit the pipe, VM can't repair gas lines, contact your gas supplier and let them know about the issue and they are the ones who will have to repair it, there isn't a lot VM can do about it

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Message 3 of 4 (88 Views)
Helpful Answer
confirmed by CheshireAdrian
Sunday

NON-EXISTENT CUSTOMER SERVICE

OK So I am not a Virgin Customer and at this rate, never will be!

When installing th Virgin cable outside my house they hit my gas pipe and I was without gas heating or hot water for three days.

I have called them repeatedly at a cost of over 50p per minute and after three weeks they still refuse to make the promised 5 day callbacks or the 48 hour callbacks.

TOTALLY INCOMPETENT AND UNACCEPTABLE

OFCOM HERE WE COME!!!!

 

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Message 4 of 4 (31 Views)

Re: NON-EXISTENT CUSTOMER SERVICE


CheshireAdrian wrote:

OK So I am not a Virgin Customer and at this rate, never will be!

When installing th Virgin cable outside my house they hit my gas pipe and I was without gas heating or hot water for three days.

I have called them repeatedly at a cost of over 50p per minute and after three weeks they still refuse to make the promised 5 day callbacks or the 48 hour callbacks.

TOTALLY INCOMPETENT AND UNACCEPTABLE

OFCOM HERE WE COME!!!!

 


And as i told you, and you chose to ignore

Your first port of call should be your gas supplier, VM CANNOT fix a gas pipe, they are not trained to do this, calling them will server literally zero purpose

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