VIRGIN haveclosed the roads and have been digging outside my house for about a month now.
When they came past my house they hit my gas supply and I was without gas for three days, leaving me and elderly relative without heating or hot water for three days.
I have called them numerous times at considerable expense as the Report a Complaint is an 0845 number at 50 pence per minute from my mobile and they make you wait to rack up the fees that they make.
Their 5 day call you back period was interrupted by the Bank Holiday but it is now over a fortnight.
Is this the usual level of standard to expect from Virgin? IE to charge you for services that you don't receive and to ignore complaints?
Why were VM your first port of call?
You call the gas supplier and tell them they hit the pipe, VM can't repair gas lines, contact your gas supplier and let them know about the issue and they are the ones who will have to repair it, there isn't a lot VM can do about it