Has anyone had virgin refuse to lay cables in their close or cul-de-sac? Quite a few months back I attended a meeting at a local school were Virgin media had on show their plans for installing a new roll out of cable to the area and my house in a cul-de-sac of 4 was on the plan, months later they came in the area and I noticed that the had marked up in front of the cul-de-sac x4, so I thought nice one it will be installed soon. couple of months later they have been round and installed cable in the area and missed out the cul-de-sac so my neighbour and I have both been on the phone and they now say they had no plans to cable it. Question is now what do I do? Do I start with a letter of complaint and get my MP involved if possible or is there another route to go down as we have been waiting over 4.5 years for a decent broadband supplier
virgin can't be forced to provide you with a service. they are a private company. involving an mp on this one won't make any difference. i don't know the reason, but it could be cost due to it being a very small street ie cost of laying cables outweighs any return even if everyone signs up in your cul de sac.
one of the mods will no doubt be along to investigate the actual reason. don't reply to this though as it will put you to the back of the queue in regards to receiving a reply on here.