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umkomazi
Dialled in
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Virgin Media / Web site complete disaster!!

What on earth is happening to Vermin Media??

The website KEEPS crashing! After ALL the messing around & "important maintenance"???

They can't access bills posted until 24hrs have passed - Why????

The insist on using call centres which I assume are in the US...as a result the staff are almost incomprehensible!   If calling from the UK, I'd like to speak to someone who speaks English - not Yankish.....

I BITTERLY regret using Vermin Media - on a score of 1-10...they are minus 10!

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Dave_cq
Problem sorter
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Message 2 of 4
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Re: Virgin Media / Web site complete disaster!!

Don't beat about the bush, tell us what you really think.   Smiley Wink

 

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jamesofmerton
Fibre optic
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Message 3 of 4
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Re: Virgin Media / Web site complete disaster!!

Websites go down and for maintenance. Having had a side interest in websites for 20 years it is a normal part of what happens, no need to blame virgin for that one.

I'm not aware the call centre staff are in the US. Thought it was the uk and the rest outsourced to india.
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Superuser
Superuser
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Re: Virgin Media / Web site complete disaster!!

VM have their call centres in Europe (Poland), India and the Philippines and well as the UK.

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