Menu
Reply
  • 13
  • 1
  • 1
Ash1952
On our wavelength
223 Views
Message 1 of 8
Flag for a moderator

Trials & tribulations

how many have had worse experience than mine ?

i placed virgin order in Nov last yr and was told 4 weeks for service .

cancelled my sky in Jan 2017 and no virgin to date despite chasing them almost daily !

i have been without internet since end Jan !

i have been told this time the cable will be laid 9 April and installation , 5 working days later !!!!! 

Anyone got worse experience ?

0 Kudos
Reply
  • 7.23K
  • 312
  • 1.26K
Forum Team
Forum Team
146 Views
Message 2 of 8
Flag for a moderator

Re: Trials & tribulations

Hi Ash1952

I am sorry to hear that you have had this installation journey experience with us. I would like to take this opportunity to thank you for joining us on the community forums and for getting in touch to share this with us.

I have checked into the account for you to check on the status of this and can see that an area manager has confirmed the construction should be taking place on the 9th of April as you have mentioned and that as stated, once this is completed the installation can then be booked in.

I do apologise about the lengthy delays. I know we have been waiting longer than the usual time for the works to be approved and this was flagged numerous times on your behalf by the construction teams to our permit partners.

Thankfully as you have stated this is now good to go so please keep in touch and let us know how you get on.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

  • 13
  • 1
  • 1
Ash1952
On our wavelength
139 Views
Message 3 of 8
Flag for a moderator

Re: Trials & tribulations

I am sincerely hoping the construction really gets done this time . without internet is a nightmare. Smiley Sad

0 Kudos
Reply
  • 13
  • 1
  • 1
Ash1952
On our wavelength
116 Views
Message 4 of 8
Flag for a moderator

Re: Trials & tribulations

what a load of lies !! the construction date has come and gone , phoned virgin with no satisfactory answer !!

does anyone at virgin take responsibilities ?

if my staff gave such service they would be seriously reprimanded / given final warning !

  • 13
  • 1
  • 1
Ash1952
On our wavelength
104 Views
Message 5 of 8
Flag for a moderator

Re: Trials & tribulations

Hello again, Ash1952!

You?re shooting through the ranks faster than a packet at 152Mb. Bravo!

We?d like to thank you for your continued contribution with a brand new rank.

Your new rank is Tuning in.

Congrats! We hope you?ll stick around. It?s really nice having you here to keep us company in the community.

Thanks!

The Virgin Media Community Team

0 Kudos
Reply
  • 13
  • 1
  • 1
Ash1952
On our wavelength
102 Views
Message 6 of 8
Flag for a moderator

Re: Trials & tribulations

Do I really need this ?
All I want is my connection on dates promised by virgin 😡😡😡😡😡😡
0 Kudos
Reply
  • 20.28K
  • 735
  • 1.51K
Forum Team
Forum Team
68 Views
Message 7 of 8
Flag for a moderator

Re: Trials & tribulations

Hi Ash1952, 

 

Thanks for coming back to us on this one and we're really sorry to hear about what has happened. 

 

Checking the account to see what's going on, it looks as though works over ran on a previous job and once that one had finished, there wasn't enough time to get to you Smiley Sad 

 

This is due to a mixture of complications not in our control plus being short staffed Smiley Sad 

 

I understand just how frustrated you must be feeling and I can only apologise. 

 

The good news is, we don't need to apply for another permit so the works are now scheduled to go ahead 23rd April. 

 

Once these are done, we'll get you booked in for installation. 

 

We're here if you need an update. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 13
  • 1
  • 1
Ash1952
On our wavelength
64 Views
Message 8 of 8
Flag for a moderator

Re: Trials & tribulations

I sincerely hope this date is a fix and no more over run excuses .
the tv bit does not bother me , neither the phone , but lack of internet .
look forward to 23rd !!
0 Kudos
Reply