Hi everyone, dont know of this will reach the person its supposed to but just wanted to try and say thank you anyway!
Wifi been playing up for a while now, with all of our laptops not connecting. In a uni household full of students with deadlines its been a bit stressful! finally managed to get through to customer service tonight (after being hung up once before) and finally got through to Alistair. What a lovely man. Very good at his job, efficient, friendly (even when I was getting snappy) and sorted the problem in a professional manner. Do not know his full name but ended the phone call with him about half an hour ago, hopefully this will somehow get to him!