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Sololobo
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Message 1 of 6
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Re: http://community.virginmedia.com/t5/News-and-events/Community-Layout/m-p/3171498#M532

http://community.virginmedia.com/t5/News-and-events/Community-Layout/m-p/3171498#M532

Kudos given to a post which is merely reporting problems with VM services. Really?

I would expect kudos to be given to posts which provides resolutions to issues rather than being given to posts which merely report them.

It's like clicking the "like" button when surfing social network sites, it means less than nothing but makes the "clicker" feel they have actually contributed something when they haven't.

This used to be a "Help and Support Forum" which was actually useful, now I'm not so sure.




It's What I Do.
I Drink and I
Remember Things.
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legacy1
Hero
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Message 2 of 6
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Re: http://community.virginmedia.com/t5/News-and-events/Community-Layout/m-p/3171498#M532

This is also really annoying.

box.png

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Superuser
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Message 3 of 6
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Re: http://community.virginmedia.com/t5/News-and-events/Community-Layout/m-p/3171498#M532

@Sololobo Seeing as the forum FAQ describes it like this: "Kudos is similar to a Facebook 'like' for the messages you think are the most useful or important."

I'd say it is being used as intended.  For posts that provide resolutions there is the "Mark as Helpful Answer" button.  I gave that post Kudos because comms from VM staff informing us of issues seems a rarity, so I'm happy to see it and encourage more of it in any small way I can.

I still think this forum is useful, your very own posts about Windows 10 have helped me avoid being forced to take the update and subsequently very glad I'm sticking with Windows 7 for now based on the latest info about the anniversary update.  However the slow response times from forum staff are not helping things.  When responses took about two days, it was tolerable but having to wait a week now is very poor.  Especially when people are often driven here by a bad experience with the call centre staff.

@legacy1 The return of the small input box has been noted and is being worked on.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If you do like my answer please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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teabag
Problem sorter
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Message 4 of 6
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Re: http://community.virginmedia.com/t5/News-and-events/Community-Layout/m-p/3171498#M532

What's wrong with giving a Kudo to the post, it was helpful to me - it let me know "that we've changed the layout of the forum and some of it has not gone to plan with some parts going **bleep** up, we're working on putting it right".

"This used to be a "Help and Support Forum" which was actually useful, now I'm not so sure."
What makes you think that because a few people kudo'd a post - which you don't think is right, has changed any help being given out in other threads?.

A bit of helpful info to finish my post, to get round the small reply text box problem, use the mobile version of the forum.
---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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Sololobo
Wise owl
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Message 5 of 6
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Re: http://community.virginmedia.com/t5/News-and-events/Community-Layout/m-p/3171498#M532

I was only asking.

Thanks for the reply.




It's What I Do.
I Drink and I
Remember Things.
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Sololobo
Wise owl
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Message 6 of 6
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Re: http://community.virginmedia.com/t5/News-and-events/Community-Layout/m-p/3171498#M532

See above.




It's What I Do.
I Drink and I
Remember Things.
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