The council and they in turn will then take it up with Virgin and they will as they will not pay for the repairs themselves. I know this as i work for a local authority roads department.They all have roads inspectors responsible for all roads/pavements in their area and deal with claims etc.
Thanks for letting us know about the issues with the road resurfacing our teams have generated. I am sorry to hear that they have left the roads and pavements in anything less than a satisfactory way for you and the other residents.
I'd like to pick this up on behalf of the teams to get this fed back to the area managers for you.
If you could pop back to me on the pm I'm sending to you that you can find in the next to your forum name on the top right I can then take the details I need from you for me to flag this to them.
I'd also like to thank you for joining us on the community too. Please let us know if there is anything else you need support with. We're here to help