Ive moved into a new build and had promises of calls back from the new build team and a promised visit. I just cant get anywhere with anyone confirming anything. (or not) House 2 doors down is up and running. My house is internally wired but cant get anyone from virgn to get me connected or not. Can anyone help
Have you already signed up to a package with Virgin Media and just waiting to be activated ?
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No. I want the 29.99 package but can't get anyone to sell it to me as it shows under cable my street section. However 2 doors away has a working service. Need the new build team to do whatever they do but no one calls back to confirm anything
I'd like to take a look into this for you to see what we can do to support you further as this does need to be looked into with our new build teams.
For me to do so if you could send a private message to me with your name, preferred contact number and full address, I can then flag this to the them for you and will get back to you as soon as I can with their updates.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the 'send me a message' option.
Once you've popped those details to me I'll be back in touch to advise on the options we have here for you regarding a connection for you.
I'm in the same situation like others where i moved into a new property built by Charles Church and unfortunately i can't make progress as it seems my property doesn't appear as "ready" in Virgin's system.
I should note that the whole site is complete, no undergoing work.
The sales person no longer answer my calls, the NB team keeps says "come back with a call next week" and i've done it already 3 times ...
Any chance i can get some help please?
If not i'll go with BT as other neighbors contacted them and the Van is working on site.