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Message 1 of 5 (109 Views)

New Customer

Hello,

 

I've called up today to get Virgin TV and broadband for my new Flat and was

told that I wouldn’t be able to get Internet at the moment as they’ve put a block on my area? Can someone please advise on when this will be sorted? I haven’t heard from anyone since our first phone call.

 

Apparently is due to not slowing down other customers internet speed? But what about the other 100-200 new cuustomers that are currently waiting for the TV&Internet…

 

Thanks for your help.

 

Ryan

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Superuser
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Message 2 of 5 (146 Views)
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Tuesday

Re: New Customer

what floor is your flat on?, and how flats are in the block
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Superuser
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Registered: ‎08-06-2010
Message 2 of 5 (147 Views)
Helpful Answer
confirmed by Ingle1
Tuesday

Re: New Customer

what floor is your flat on?, and how flats are in the block
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
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Message 3 of 5 (68 Views)

Re: New Customer

Hello, it's 3 floors and we're on the 1st, the problem was that the whole area is blocked from getting internet. They haven't asked that question yet.
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Message 4 of 5 (41 Views)

Re: New Customer


Ingle1 wrote:
Hello, it's 3 floors and we're on the 1st, the problem was that the whole area is blocked from getting internet. They haven't asked that question yet.

@Ingle1 In that case that part of the network is oversubscribed and VM don't want to join more customers into it because they won't get the speeds and level of service they expect. Over subscription/high utilization/however you want to call it - can take 2 to 3 years on average to resolve.

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Message 5 of 5 (36 Views)

Re: New Customer

Also, the utilization levels won't just affect speeds from a VM hub. As the T.V. boxes (STBs) VM sell rely on same network, you'd have degraded TV services (think frequent pixilation, buffering, so on.)

You're lucky you didn't sign up months ago as you would have happy been put into an 12 to 18 month contract for services promised that couldn't be provided.

Find yourself a nice VDSL provider and forget about VM for 2 to 3 years.

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