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DannyFarrell
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Message 11 of 19
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Re: NEW BUILD CONNECTION

Hi.

It was a complete nightmare when I tried signing up to virgin media. My new build property had already been pre wired with all the virgin cables but yet I still kept getting told that I wasn’t on their system.

Posting on here seemed to help as the lady called Kath seemed to get the ball rolling. Just keep pestering them and don’t give up.

If it’s a Barratt Homes property you’ve moved into you get 3 months free with Virgin, make sure you ask about this as they don’t tell you.

Kind Regards

Danny
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missrrwoods
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Message 12 of 19
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Re: NEW BUILD CONNECTION

Thank you for the advice Danny. I have pm’d Kath as she seems very helpful on not just this post but others I have seen. Fingers crossed.
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DannyFarrell
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Message 13 of 19
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Re: NEW BUILD CONNECTION

Good luck!
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Message 14 of 19
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Re: NEW BUILD CONNECTION

Hi missrrwoods,

 

Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team. 

 

I appreciate that team have been incredibly busy and their phone times have been really excessive and this is something we are working on to support our customers. My apologies.

 

If you can send me a private message with the following, I'll pop them an email asking them to contact you. I know you have sent me some details but I need all of the following:

  • Name
  • Address
  • Contact Number
  • Preferred time of contact
  • Developer of the site
  • Have you filled in a referral form with the Developer yet? If so what date?
  • A brief outline on why you're contacting them

To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message Smiley Happy

 

* For other forum users reading this, please only PM me if I have asked you to first. 

 

Thanks,

Kath_F
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Danrabone
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Message 15 of 19
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Re: NEW BUILD CONNECTION

Hello, I am having the exact same problem, house has been pre wired for VM and speaking to them they have no idea when it’s to go live. My developer has said they have done all they can.

My development is

Barratt Homes
Lucerne Fields
Ivybridge
Devon
Pl21 0gb

My address is
Bonville Drive
Ivybridge
Devon
Pl21 0gb

All the streets around me have access to VM

Could you please help me resolve thsi issue?

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Jamsmith
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Message 16 of 19
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Re: NEW BUILD CONNECTION

Hi Kath,

I too am in a very similar situation, although we have already moved into our new build a week or so ago, the sales office forgot to mention the referral form prior to us moving in.

We've been told by site the cables are all there, but your guys at virgin have said it isn't available in our area yet. What is  weird is that all the odd numbered houses on our small street are ready to go. Were pretty keen to get it installed as its required for my wife to carry some of her work.

Any help would be greatly appreciated.

Many thanks

Jamie

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Message 17 of 19
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Re: NEW BUILD CONNECTION

Hi Jamie and @Riku45

Thanks for getting in touch with us on the forums Smiley Happy

If you can both drop me a PM with the following I'll see what I can find out for you:

  • Your name
  • The full address
  • The developers name
  • The development name

To PM* me, simply:

Click on my forum PM link Karen_A

Speak soon

 

* For other forum users reading this, please only PM me if I have asked you to first.


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mikeyd1973
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Message 18 of 19
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Re: NEW BUILD CONNECTION

Hi Kath/Karen, Can you help me with a new build enquiry also please? Many thanks in advance. Regards, Mike
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Message 19 of 19
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Re: NEW BUILD CONNECTION

Hi mikeyd1973

Of course Smiley Happy

Pop your PM lovely and I'll see what we can find out.

I'll need the same as before:

  • Your name
  • The full address
  • The developers name
  • The development name

To PM* me, simply:

Click on my forum PM link Karen_A

Speak soon

 

* For other forum users reading this, please only PM me if I have asked you to first.


Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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