I moved into a new build Barratt Homes house last week that is pre-wired for Virgin Media services, I was told by the Sales Office at Barratt Homes that they had filled all the forms out Virgin need before I had even moved in and sent them back.
Since moving in last week I’ve contacted Virgin Media a number of times.
I was initially given the National Home Builders @ Virgin Media Number to ring - I’ve tried calling this around 4-5 times this week and after been on hold for around 45mins-1hr you get cut off without getting to speak to anyone.
I’ve phoned the normal sales line who have aparently filled out some forms and sent to their ‘back office’ for approval and was told someone would get back to me in a couple of days.
I’ve had webchats and spoke to the Virgin team on Twitter who again said they’ve passed the query to the New Build team and would get them to contact me.
Some Virgin Media colleagues I’ve spoke to say I’m not even in a Virgin area, I find this hard to believe when the house is pre-wired and also my neighbours are connected.
I’m just wanting to get connected as I’m sure you can appreciate how difficult live is these days with broadband!
I'm due to move in the next few weeks and I'm having the same issues the post code checker on VM's website says "Get In!" but when I contact them via the phone I'm told VM isn't available not to mention the lack of any response from the National Home Builders line.
Hope you get this sorted and Virgin get their act together soon.
Yeah it says the same for me on the Virgin Media website ‘Get in, our cables are now in place so you can get Virgin Media for the first time’
The national Home Builders line is a complete joke - I’ve not got through to anyone even once and just get cut off eventually.
I’ve just been into the sales office that’s still on the development I’ve moved to and managed to speak to a Barratts Regional Manager that was in the office at the time - he’s going to try push them for me too but I’m not holding out much hope 🙁
Hi @Kath_F I tried to send you a PM a while back but got my wrist slapped by the forum admins I hope I've got this sorted by the site rep but if you could take a look at the PM I sent you too it can't hurt to have another pair of eyes on this as I move very soon and would like to get VM installed asap.
Hello, I am also having terrible problems connecting to Virgin Media. We have virgin media cables and bt cables directly into our new home and there is a virgin media grey box on site all connected. My postcode is not showing on the virgin media site and twice now I have requested that someone comes out to verify cables are into my home. On both occaisions I was told I would be contacted within five days and guess what no one has been in contact and the fives days have been and gone. I could sign up with BT today but I don’t want BT. The only service my developer is peddling is BT (they must have an incentive) so you lot are missing out on 300 new customers. Can someone from Virgin please help me?????