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Rockie
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Message 11 of 28
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Re: Loose cables hanging

Hi Divine, I've read your post with interest, and was wondering if you've received any response from Virgin at all regarding your post.
Also thought Watchdog or similar programme might possibly be interested in the situation.

Kind regards
rockie02
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devine
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Message 12 of 28
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Re: Loose cables hanging

Hi Rockie

I'm gathering evidence to put to the Channel 4 whistleblower programme Dispatches, And for my MP and also the Ombudsman.I will not stop until I put these broadband companies in order and stop using us as cash machines

                                                                                                             Yours Truly

                                                                                                                             Devine 

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Rockie
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Message 13 of 28
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Re: Loose cables hanging


Karen_A wrote:

Good morning Rockie

Just an update for you to let you know that the teams are still working to get this sorted for you. I've had a few emails from the area managers at the end of last week looping me in with the progress on this.

I'll keep you updated as soon as I know more.

Thanks again

 



Good morning Karen,

Could you please let me know if you've received any updates regarding the loose cables in our block, as you mentioned in your last email that photos had been taken, and indeed the cables are Virgin Media's

i would like some feedback from one of the managers themselves as to when this work is going to be rectified. Also I am in the process of now composing an email to Justin Greening, our local M.P to see if she can get some answers as to the holdup

.

 

 

 

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Message 14 of 28
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Re: Loose cables hanging

Hi Rockie

My apologies this is still ongoing. I was last informed it was in hand and being dealt with. I have re-escalated this to the area managers for you this afternoon and I'll check back in again later and tomorrow for you for updates.

Thanks for coming back to me to chase this Smiley Happy

Karen_A
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Dave_cq
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Message 15 of 28
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Re: Loose cables hanging

"Also I am in the process of now composing an email to Justin Greening, our local M.P to see if she can get some answers as to the holdup."

 

I think you'd better off emailing Justine Greening as I don't think rumours of a sex change will go down too well.    Smiley LOL

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Message 16 of 28
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Re: Loose cables hanging

Hi Rockie

I've had an update for you to advise that this is still pending as to resolve this we need to arrange access to gardens. The area manager is going to update me once he hears back from the contractor.

I'll keep you posted Smiley Happy

Karen_A
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Rockie
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Message 17 of 28
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Re: Loose cables hanging

Hi Karen,

The garden access is in Greatham Walk underneath our maisonettes. There are several properties with loose cable so hopefully they're going to do them all and make them more secure. Please keep me updated.

Kind regards, Rockie 

 

 

 

 

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Rockie
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Message 18 of 28
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Re: Loose cables hanging

Hi Karen,

When you say you are waiting to hear from area manager, do you mean from Wandsworth, or Virgin media. The reason being, I contacted the area manager for our area, probably over a year ago, several phone calls, and to be quite honest, he's done nothing. Just kept telling me, he was awaiting an email from virgin media, and any updates, he would contact me. 

Kind regards, rockie

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Message 19 of 28
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Re: Loose cables hanging

Hey Rockie

Sorry for the delay in getting back to you. Your reply to me knocked my reminder off so my apologies I've not been back in touch before now.

The area manager I am referring to is ours and we were awaiting feedback form the contractors regarding this the last time they messaged me.

I have sent a reminder to them this morning to chase this if this is still unresolved and as soon as I know more, I'll let you know Smiley Happy

Karen_A
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Message 20 of 28
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Re: Loose cables hanging

Hi Rockie

The construction director has come back to me and sincerely apologised this has not yet been completed. He has booked in the works for this to be completed on Thursday of next week.

If you can keep in touch if you need anything else and let us know how this goes, that would be fantastic Smiley Very Happy

Many thanks once more.

Karen_A
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