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brads
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Message 1 of 11
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Login to this website

Why do I have to change my password every time I try to login ,it never gets accepted,i have to reset my password everytime.

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Dave_cq
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Message 2 of 11
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Re: Login to this website

Bit of a long-shot but have you tried clearing your browser's cache?

 

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brads
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Message 3 of 11
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Re: Login to this website

I tried it but no Joy, had to reset my password yet again.

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Forum Team
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Message 4 of 11
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Re: Login to this website

Hi brads,

Hmm this is strange. I've just asked the MODs but they've had no other reports of login issues. They're taking a look at your case now.

I also have a couple of questions:

  • What browser are you using?
  • What message is displayed when your login fails?

Thanks,


Jen
Forum Team



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brads
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Message 5 of 11
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Re: Login to this website

I have tried Edge,Firefox and chrome browser, also various mobile browser too.I get a message saying that combination dose not match anybody on this forum.
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Forum Team
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Message 6 of 11
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Re: Login to this website

Hi brads,

Thanks for getting back to me with that info.

The MODs will be in touch with you shortly to see if they can help Smiley Happy


Jen
Forum Team



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Message 7 of 11
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Re: Login to this website

Hi brads,

Thanks for getting back to us.

This is an odd one and no one else seems to be having issues like this at the moment so this looks to be an individual issue. I've tried something my side to see if I can get this working for you. Could you sign out and try logging back in again to see if it's now working for you?

Kind regards

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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brads
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Message 8 of 11
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Re: Login to this website

Still no good, will wait until I get a Virgin email and re register.
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Moderator
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Message 9 of 11
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Re: Login to this website

Hi Brads, 

As discussed, I've now completed my testing, and am unable to rectify the issue.

Please now reset your forum password, and log back in. Log out and then attempt to log back in again. 

If it gives you an error, please delete all cookies and cache, then try logging in with the new password again.

Let me know how this goes. 

 

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brads
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Message 10 of 11
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Re: Login to this website

Tried that, still no good, I will try to get a virgin email and register again.
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