So I waiting in today 1-6. After signing up for virgin to broadband and phone. They called me the other day to check I lived on the second floor. The installation guy turns up at 5.35pm when it's pitch black! Health and safety sprigs to mind!! on his own says he wasn't told it was a flat and starts hmming and arring. He walks up the stairs several times and calls me down. He looks at the front of the building where the wire is rolled up waiting to be installed. The wire is vertically under the room it needs to get to sitting under a nice flat wall. So he starts by saying his ladder is only 5meters. He will have to take the wire to the other side of the building round and cut a hole in the balcony to then not be able to secure it so the wire will be constantly hanging in the wind. To make a hole which he won't fill so will be liable for water damage into the wall. Into the room down a hallway and into the tv point. It is me or Does this sound bazaare seeming that the wire was sitting directly under the room it needs to get to. After 3 hours and 6 phone calls and 10 referrals I get told the people I need to speak to who I actually spoke to in the first place are now shut and they will call Monday to arrange a visit to see how to put the wires up the building! I run my own business and need internet to book appointment and advertising but cannot do this now to cancelling my sky to run out today! 9 hours wasted of my life! I do not blame the man for not wanting the scale the building on his own in the dark with light snow! But why no rearrange why make me sit her all day! Any advise would be appreciated
To start with I am surprised they agreed to install when they knew it was second floor. Installers only carry short ladders which wont reach this height, & they are not heights trained. The number of specialist teams that do are so rare thay are an endangered species.
Just to mention that VM is a residential service. As such there are no strict SLA's for fault resolution, so if you do get a fault with your services you could be waiting a week or more for a fix. Virgin has a business arm for people who need the reliable backup required when running a business, although costs for the service are higher.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
whats wrong with taking the big roll of cable up the stairs, opening a 2nd floor window and dropping one end down to ground...
and if a hole through the 2nd floor wall is needed, drill OUT from the inside. then thread the cable OUT through that, & down to ground
am I missing something or were you and the installer both still half asleep & not thinking outside the box ?
When I installed residential Burglar alarms many years ago we always drilled from the inside out as it's less likely to damage the wall (plaster blows very easily) , also drilling at a downward angle so water wouldn't get in, you point about feeding the cable from inside is good but you could simply run a draw wire from inside and tie it to the street cable and pull it back in again and you won't need to make a joint.