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JerryV
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How do I report exposed cable ducting

WE have removed a hedge from our Garden and the Virgin cable ducting was clearly not buried under the edge and thus is now lying on the surface and exposed?

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Forum Team
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Re: How do I report exposed cable ducting

Hey JerryV Smiley Happy

Thanks for joining us on the forums and welcome to the community!

I appreciate you letting us know about the exposed cabling. This would require a rebury and can be arranged either:

  • Via Customer Care on 150 or 0345 454 1111
  • Via Webchat  by using the Chat Online function you can access via the tabs on the left- Account and Billing > Manage Your Account Online
  • Via the forums if you are happy to pop a reply back to us via a private message with your name, preferred contact number and full address details.

To PM me, simply:

Click on my forum name on the left of this post.

Go to my profile.

On the right had side, select the 'send me a message' option.

Once you get back to us with those details we can look at arranging this for you Smiley Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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