Menu
Reply
Joining in
  • 2
  • 0
  • 0
Registered: 2 weeks ago
Message 1 of 3 (71 Views)

Green Cabinet wide open = no internet

[ Edited ]

The green virgin cabinet on our street ( Littlebury Road Clapham ) has been left like this. We now have no internet. Status page keeps pushing the expected fixed date back. I’m sure there were some engineers here yesterday. Surely they can’t have left it like this?

 

DB6B50EB-81B4-4198-A8F8-49BBDDA01963.jpeg

 

Reply
0 Kudos
Forum Team
  • 10.29K
  • 285
  • 608
Registered: ‎07-04-2015
Message 2 of 3 (36 Views)

Re: Green Cabinet wise open = no internet

Afternoon lyonanderson,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing loss of broadband service and that the cabinet is left open on your street.

 

I've taken a look into this and the fault in your area has now been closed as resolved. However, the downstream power levels are too high at + 13 dBmV and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Speak soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos
Problem sorter
  • 2.45K
  • 193
  • 764
Registered: ‎01-11-2010
Message 3 of 3 (32 Views)

Re: Green Cabinet wise open = no internet

Probably not the only customer with incorrect power levels after the local vandals have swapped the cables around to different power tapping points for a laugh.

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron