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lyonanderson
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Green Cabinet wide open = no internet

The green virgin cabinet on our street ( Littlebury Road Clapham ) has been left like this. We now have no internet. Status page keeps pushing the expected fixed date back. I’m sure there were some engineers here yesterday. Surely they can’t have left it like this?

 

DB6B50EB-81B4-4198-A8F8-49BBDDA01963.jpeg

 

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Forum Team
Forum Team
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Re: Green Cabinet wise open = no internet

Afternoon lyonanderson,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing loss of broadband service and that the cabinet is left open on your street.

 

I've taken a look into this and the fault in your area has now been closed as resolved. However, the downstream power levels are too high at + 13 dBmV and for this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Speak soon

Sam


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Dave_cq
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Re: Green Cabinet wise open = no internet

Probably not the only customer with incorrect power levels after the local vandals have swapped the cables around to different power tapping points for a laugh.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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AlredyVCabledUp
Superfast
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Message 4 of 4
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Re: Green Cabinet wise open = no internet

Don't see why BT have padlocks in armoured staples welded onto the front of all their London street cabinets which keeps them firmly closed while Virgin never bothered to use anything more effective then the weak built in door locks that are constantly broken open - then vandals, dogs and the elements get inside the cabinet cause mass Virgin area network disruption.

Surely it would be cheaper to have effective locks on all the Virgin street cabinets not just the main ones - the waterproof coaxial crimps from experience obviously are not waterproof enough if the door is always flapping open.

Weak Virgin Street cabinet locks - its not just a work creation scheme to avoid Virgin staff layoffs is it?

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