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Registered: ‎20-03-2017
Message 1 of 12 (309 Views)

Graffiti on Virgin Media Boxes

i wish to report the following boxes in Sale Cheshire M33 which need graffiti removing

 

the box numbers are as follows

 

35110-211

35108-205

35108 214

35109 309

 

ALL REQUIRE THE GRAFFTI REMOVING ASAP

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Problem sorter
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Message 5 of 12 (466 Views)
Helpful Answer
confirmed by surfing1000
‎27-03-2017 10:39

Re: Graffiti on Virgin Media Boxes


surfing1000 wrote:

i am not interested in phoning through the graffiti

 

I have reported the graffiti via this community and require a virgin customer service person to reply

 

and have the graffiti removed


 

Splendid stuff, that's the way to deal with a rabble.  They don't like it up 'em you know, they don't like it up 'em Captain Mainwaring.   

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron

See where this Helpful Answer was posted


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Problem sorter
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Registered: ‎01-11-2010
Message 2 of 12 (303 Views)

Re: Graffiti on Virgin Media Boxes

There is a dedicated and automated line for reporting street cabinet issues ... 0330 333 0444

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Well-informed
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Message 3 of 12 (285 Views)

Re: Graffiti on Virgin Media Boxes

Maybe VM will get the graffitti removed and replaced with some 'go faster' stripes, heaven knows they need it

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Message 4 of 12 (272 Views)

Re: Graffiti on Virgin Media Boxes

i am not interested in phoning through the graffiti

 

I have reported the graffiti via this community and require a virgin customer service person to reply

 

and have the graffiti removed

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Message 5 of 12 (467 Views)
Helpful Answer
confirmed by surfing1000
‎27-03-2017 10:39

Re: Graffiti on Virgin Media Boxes


surfing1000 wrote:

i am not interested in phoning through the graffiti

 

I have reported the graffiti via this community and require a virgin customer service person to reply

 

and have the graffiti removed


 

Splendid stuff, that's the way to deal with a rabble.  They don't like it up 'em you know, they don't like it up 'em Captain Mainwaring.   

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Registered: ‎07-01-2015
Message 6 of 12 (244 Views)

Re: Graffiti on Virgin Media Boxes


surfing1000 wrote:

i am not interested in phoning through the graffiti

 

I have reported the graffiti via this community and require a virgin customer service person to reply

 

and have the graffiti removed


Good luck with that,

Being a 'community' site, there is little actual 'customer service' input,most of us are just ordinary users,  so you may have a really ling wait...over a week if they do decide to answer, otherwise, not at all.

VM & 'customer service' are not very close friends, unfortunately.

You will also find that they will probably ask you to phone in anyway, so they don't have to do the legwork themselves, as they won't.

You have been warned!!

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Superfast
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Message 7 of 12 (231 Views)

Re: Graffiti on Virgin Media Boxes

I always find a starting with a polite request is likely to get the cooperation. This is a community forum with helpful but limited support from Virgin Media and not intended as the primary place to report faults.

The best you can hope for is one of the forum team will see your report, ignore your bombastic attitude and pass the information on through channels to the right people for them to deal with. Alternatively you can report via the number given and it will go directly to the right place.

Whether the cabinets will get cleaned any time soon is a whole different question. The primary fault lies with the vandles not Virgin Media.
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Registered: ‎20-03-2017
Message 8 of 12 (196 Views)

Re: Graffiti on Virgin Media Boxes

twittered them and all sorted now

Superfast
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Registered: ‎22-02-2017
Message 9 of 12 (152 Views)

Re: Graffiti on Virgin Media Boxes

Result, I don't use it myself, but maybe others could use the twitter route in future.
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Message 10 of 12 (134 Views)

Re: Graffiti on Virgin Media Boxes

Councils have an ongoing challenge with this ( and BT ) so go to your local council website and search it. Eg. Leeds city council have an ongoing system and it is THEY who do the chasing, not you. I bet other areas have the same problem and solution.
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