So virgin couldn't provide their service to me when I moved house which is fine... it's a new estate so there was always a chance that might happen. Not so good however is the fact that I get hot with a cancellation charge of over £240 thanks to their clever usage of the words "for whatever reason" in their contract... not happy but ok, I suck it up, chalk to experience and decide I'll never give virgin media any business in the future.
The only thing I have asked for is a receipt for my final bill showing the breakdown for services and cancellation fee as my new supplier is going to pay £100 of my cancellation fee for me... but only if I can provide proof. This has been like trying to get blood from a stone! Multiple phone calls and online chats and all i have received is a letter conforming my balance on my account is zero. If I go on the Virgin Media app or even the desktop website it won't allow me to access my bills as the account is disconnected even though it says I can access it for 90 days from disconnection!
I have tried all options I can think of and have got nowhere. Has anyone else had the same experience or knows how I can get a simple bill emailed to me because I am stumped!
I just want this final contact back from virgin before never having to deal with them again .