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Pete_Jane
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Emails not answered by Cabinet &Plant Maintenance re Graffiti

Has anyone had any success in persuading Virgin Media to remove graffiti from their cabinets?  Graffiti and litter is starting to become a problem in our area and the local community is trying to do something about it.

We've tried various approaches over the last few months with absolutely no response from Virgin Media (BT in contrast have been pretty good at getting on the case when we've reported issues with their cabinets). 

Thanks!

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cybmole
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Re: Emails not answered by Cabinet &Plant Maintenance re Graffiti

put some photos on their facebook wall - and try to get some into the local newspaper. that may get their attention

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Forum Team
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Re: Emails not answered by Cabinet &Plant Maintenance re Graffiti

Hi Pete_James, 

 

Thanks for your post and welcome to the forums Smiley Happy 

 

Apologies to hear that graffiti has become a problem in your area. We are more than happy to get this reported for you. 

 

Can you come back to me via Private Message with the following information:

  • What type of graffiti does the cabinet have on it?
  • Where is the cabinet located? (please give as much information as you can including position, Street, Town and Postcode)
  • Your name, contact number and address

Once I have your reply, I'll raise this up to be resolved asap. 

 

Thanks,

Kath_F
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Re: Emails not answered by Cabinet &Plant Maintenance re Graffiti

Hi Pete_Jane, 

 

Thanks so much for coming back to me with that information via Private Message Smiley Happy

 

I have passed this over to the team who deal with these queries. 

 

We've recently changed the way in how we report damaged/open cabinets, including if there is graffiti on one. We now take the reports ourselves. You're welcome to report the issues here and we can pass the details on. 

 

Once I hear anything back regarding the query you have raised, I'll let you know. 

 

Thanks again. 

Kath_F
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Message 5 of 5
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Re: Emails not answered by Cabinet &Plant Maintenance re Graffiti

Hi there Pete_Jane,

 

Many thanks for updating us via private message about this.

 

Hope you don't mind me responding on behalf of Kath as she is currently away from the office.

 

I've re-reported this over to the relevant team.

 

I am sincerely sorry for any inconvenience caused,

 

Nat_J

 


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