Virgin Media certainly reminds me of this programme. They sold me a phone that did not work within a week, then instead of repairing it tell me it has moisture in. Selling dodgy phones and then come up with some reason not to repair it. Never been near moisture in the short time I had the phone, no moisture indicators in the phone show a colour change either, still no promised photo of the moisture indicator. Locked into a contract with no phone. Watch this space.