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Message 1 of 5 (181 Views)

Discount for existing customers

Hi. Why is Virgin not even attempting to retain me as a customer? I called to advise I can get similar package for £27 a month vs the £51 I am currently paying... I was advised that most I can get is £4. Surely retention of existing is as important as securing new customers?
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Dialled in
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Message 3 of 5 (298 Views)
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confirmed by Vanessa8410
a week ago

Re: Discount for existing customers

It is not a matter of loyalty, VM make their commercial judgement, so should you.

See where this Helpful Answer was posted

Trouble shooter
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Message 4 of 5 (298 Views)
Helpful Answer
confirmed by Vanessa8410
a week ago

Re: Discount for existing customers

no, what is important to them is retaining mugs profitable customers willing to be paying top rate for fancy speeds that they never get and for hundreds of channels they never watch.

I guess you dont fit the profile

 but to Sky you will be a " new customer" and all the goodies will be available  Smiley Happy

See where this Helpful Answer was posted


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Alessandro Volta
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Message 2 of 5 (175 Views)

Re: Discount for existing customers

I guess it's not
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Dialled in
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Registered: ‎22-02-2017
Message 3 of 5 (299 Views)
Helpful Answer
confirmed by Vanessa8410
a week ago

Re: Discount for existing customers

It is not a matter of loyalty, VM make their commercial judgement, so should you.
Trouble shooter
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Registered: ‎28-08-2009
Message 4 of 5 (299 Views)
Helpful Answer
confirmed by Vanessa8410
a week ago

Re: Discount for existing customers

no, what is important to them is retaining mugs profitable customers willing to be paying top rate for fancy speeds that they never get and for hundreds of channels they never watch.

I guess you dont fit the profile

 but to Sky you will be a " new customer" and all the goodies will be available  Smiley Happy

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Message 5 of 5 (42 Views)

Re: Discount for existing customers

Have a look at my post

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