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Norrie
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Difficulty in logging in to my emails

I log in ok on my pc but the three dots just keep showing and nothing happens. I can get through if I log in to Virgin mobile acount  and click the virgin media icon to my virgin media and click email from there. Just want to access emails without going in circles.

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Re: Difficulty in logging in to my emails

Hello Norrie

 

I am sorry you are having problems accessing Webmail. We appreciate it can be a bit intermittent sometimes, when you get the 3 dots a screen refresh (F5) normally helps. I will feed it back to our engineers but in the meantime I wonder if you have considered using an email client such as Thunderbird as it accesses the email in a different way, personally I use it and would thoroughly recommend it over any Webmail. If you would like to give it a try the settings may be found here Using Virgin Media Mail with Mail Clients 

 

Thank you

Nicola

Virgin Media Forum Team

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Helpful Answer

Re: Difficulty in logging in to my emails

Hello Norrie

 

I am sorry you are having problems accessing Webmail. We appreciate it can be a bit intermittent sometimes, when you get the 3 dots a screen refresh (F5) normally helps. I will feed it back to our engineers but in the meantime I wonder if you have considered using an email client such as Thunderbird as it accesses the email in a different way, personally I use it and would thoroughly recommend it over any Webmail. If you would like to give it a try the settings may be found here Using Virgin Media Mail with Mail Clients 

 

Thank you

Nicola

Virgin Media Forum Team
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Norrie
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Re: Difficulty in logging in to my emails

Thanks for the tip; I have now installed Thunderbird and so far seems good.