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jaj31
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Damaged Green Cabinets

Am I the only person who finds it impossible to ring virgin and report a damaged green street cabinet? There is no phone option. I have spent a fruitless and frustrating hour trying to let them know and can't even do it on e mail.

For a communications company their systems for  customers to contact them are terrible.b


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Superuser
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Re: Damaged Green Cabinets

0330 333 0444

Totally automated. No waiting

 

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile


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Superuser
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Re: Damaged Green Cabinets

0330 333 0444

Totally automated. No waiting

 

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Tudor
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Re: Damaged Green Cabinets

There was a badly damaged BT street cabinet covered with a tarpaulin at the end of my street. It had been like it for 2 1/2 years, just replaced yesterday, makes VM look efficient!

 

 


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jaj31
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Re: Damaged Green Cabinets

Thanks for the number. Worked a treat. Wonder why I did not see it on web site. 

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jaj31
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Re: Damaged Green Cabinets

Should have replied to you direct with a big thanks. Worked a treat.

I am new to this.

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Walter
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Re: Damaged Green Cabinets


nodrogd wrote:

0330 333 0444

Totally automated. No waiting

 

I tried that so lets hope they get it fixed but I will not hold my breath"

 

 


 

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jaj31
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Re: Damaged Green Cabinets

Surprise I both e mailed and telephoned a week ago and not fixed!!
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Forum Team
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Re: Damaged Green Cabinets

Hi jaj31,

 

Thanks for your post and for taking the time to let us know about a damaged cabinet. 

 

I'm really sorry to hear that your report via the phone hasn't been picked up or actioned Smiley Sad 

 

We've recently changed the way in how we report damaged/open cabinets. We now take the reports ourselves. I'm more than happy to look in to this for you. Can you come back to me with the following information:

 

What Damage does the cabinet have to it?

Where is the cabinet located? (please give as much information as you can)

 

Once I have your reply, I'll raise this up to be resolved asap. 

 

Thanks,

Kath_F
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Walter
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Re: Damaged Green Cabinets


Kath_F wrote:

Hi jaj31,

 

Thanks for your post and for taking the time to let us know about a damaged cabinet. 

 

I'm really sorry to hear that your report via the phone hasn't been picked up or actioned Smiley Sad 

 

We've recently changed the way in how we report damaged/open cabinets. We now take the reports ourselves. I'm more than happy to look in to this for you. Can you come back to me with the following information:

 

What Damage does the cabinet have to it?

Where is the cabinet located? (please give as much information as you can)

 

Once I have your reply, I'll raise this up to be resolved asap. 

 

Thanks,

 

Hi

  is dealing with the problem,

 

Walter


 

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jaj31
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Re: Damaged Green Cabinets

The damaged green cabinet is in Cecil Road Peterborough. PE1 3PU. Just before the shop on the corner.

 

The whole of the door is off. This happened last year. It needs a better secured cabinet.

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