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Registered: ‎17-10-2011
Message 11 of 17 (98 Views)

Re: Damaged Cabinet Box

Hi Karen,

Here is the picture of the cabinet.  I am happy for the engineers to call me if they need further information.

 

Cabinet2.jpg

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Message 12 of 17 (78 Views)

Re: Damaged Cabinet Box

It's definitely a virgin media box. We have VM engineers visiting it all the time - also had it confirmed by BT it belongs to VM
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Message 13 of 17 (48 Views)

Re: Damaged Cabinet Box

The cabinet is still not repaired
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Registered: ‎07-04-2015
Message 14 of 17 (37 Views)

Re: Damaged Cabinet Box

Hi Auletta77

I've popped back to the teams to see if they can provide an update on this for us. My apologies this is still an ongoing issue at present.

Many thanks for keeping in touch with us about this on this post Smiley Happy

I'll be back in touch as soon as I can with an update for you.

Kind regards.

 

Karen_A
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Message 15 of 17 (36 Views)

Re: Damaged Cabinet Box

Hi fatcontroller

I've chased your's too and thanks for coming back with the pictures when you did at the beginning of May.

I hope to be back in touch with you both soon.

Cheers

Karen_A
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Message 16 of 17 (33 Views)

Re: Damaged Cabinet Box

Hi fatcontroller Smiley Happy

I've had an update for you from the teams looking into your issue.

I have booked this under ref VM/CIP/296056, we will tend to the site shortly and make it safe.

Keep us posted on this from your side. If this is still an issue by the end of next week, let us know so we can chase again for you Smiley Happy

Take care.

 

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Message 17 of 17 (12 Views)

Re: Damaged Cabinet Box

Hi Auletta77

Thanks for allowing us the time to re-raise this for you.

The teams have confirmed that this is raised under a reference for their teams to attend to resolve

This had been raised under reference: 03/71322020.

The teams should pick this up for us within the next 7 days.

Please let us know if this is not resolved by the end of next week.

Many thanks

Karen_A
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