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Angelww
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Contractors!

Hi I can't see where to post this so sorry if it's in the wrong place. I have virgin media contractors working in my street. They have piled their equipment up against my fence. My fence is now leaning. How do I complain? There is nowhere to email them. I don't want to ring and be held on the line for ages. Please can you help? x

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Buffer6
Trouble shooter
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Re: Contractors!

I think you could also complain to your local council about abut the way contractors are behaving in your area

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cybmole
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Re: Contractors!

also, take and post photos, and post code. record registration numbers... if you plan to claim/ sue you need evidence.

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Forum Team
Forum Team
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Re: Contractors!

Hi Angelww

I appreciate you taking the time to get in touch with us on the forums and for joining the community too. We'd like to address the issues with the tools and equipment being rested against your fencing, and my apologies for any concerns this has caused.

In order for us to take a further look into this for you with our teams, if you could send a private message to me with your name and full address and any pictures you may have, I can then flag this to the them for you and will get back to you as soon as I can with their updates.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch.

Kind regards.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Mark615506
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Re: Contractors!

Hi Karen,

My mother in law is in a horrid stress due to your contractors. 

She found the unannounced decision to dig in front her driveway very intimidating. Unfortunately she had to spend the day indoors which was also an inconvenience.

The biggest complaint though, is your contractors have left the premises with a large, unsightly, certainly different than before area of concrete. The concrete is now cracking, she could potentially trip and having spent so much time and money on her home, we feel your contractors should come back a do a better a job.

How can I proceed with this issue?  

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